Passengers at Orlando International Airport (MCO) have enjoyed shorter wait times in recent months with 53% fewer passengers spending more than 15 minutes in line. This is in large part the result of the introduction of sophisticated queue management technology from global IT provider SITA. The new system has resulted in the double benefit of reducing stress for travelers and …
Airline travelers in the UAE are increasingly using self-service technology to better manage each step of their journey and to make the most of their time in the airport to relax, shop and dine. A total of 48% of UAE travelers use self-service technology where available rather than interact with a person, providing them with more control over their journey. …
SITA, the global air transport communications provider, is to roll out faster, new-generation connectivity across Kenya Airways’ global network, a vital investment in infrastructure needed to support the airline’s renewed focus on cost optimization and airline modernization. Among Africa’s top three airlines, Kenya Airways is seeking to leverage SITA’s latest communication technology to drive new efficiencies in the management of …
Airline passengers in China are heavy users of technology both in their everyday lives and throughout their travel journeys. Nearly one quarter perceive themselves as ‘hyper-connected’ – they value efficiency and use self-service technology more frequently. Airlines are meeting their needs with 80% adopting connected aircraft and 100% investing in mobile-based services and the Internet of Things. In the 2016 …
Asiana IDT, the IT service provider and affiliate of the Kumho Asiana Group based in Korea, today announced a partnership agreement with global travel technology provider SITA. Together the partners will deliver world-class solutions and customer services to airlines and airports in Korea and across Asia. SITA is the world’s leading specialist in air transport communications and information technology. This …
With the help of global aviation IT provider SITA, Iraqi Airways has opened its new reservation contact center in Amman, allowing the airline to better manage its reservations across 13 countries. The center will be operated by SITA. As the airline continues to rebuild its international business, it requires reliable infrastructure that allows it to manage it reservations globally and …
As the connected world of travel becomes a reality 91% of airlines plan to invest in cyber security programs over the next three years. This is according to the SITA Airline IT Trends 2016 Survey published today. The level of commitment to cyber security reflects the consensus that a lot is being done in this area but there is always …
European airline passengers like to use technology and 80% book their flights online, a higher rate than other parts of the world. In contrast however, when it comes to check-in Europeans do so face-to-face at the airport more often than the global average. These are the findings of the 2016 Passenger IT Trends Survey by travel technology provider SITA. The …
Sky Prime Aviation Services, a leading Saudi private aviation services company, is to deploy SITA’s next-generation passenger services system (PSS) to manage its new VIP flight service being introduced to its premium passengers. Targeted at the region’s premium traveler, the success of the new service relies heavily on providing the very best customer service each step of the journey, from …
Melbourne Airport continues to improve passenger services with a recent trial that has included self-service boarding with global travel technology provider SITA. The airport is focusing on using technology in new ways to improve processes to make the journey smoother for its passengers and the airlines that serve them. Melbourne Airport’s passenger improvements are underpinned by SITA’s common-use platform, which …
