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Passenger Experience

Miami International Airport first worldwide to provide fast entry process into USA via its mobile app

Miami International Airport (MIA) is the first airport in the world to bring the convenience of Mobile Passport Control, the fast entry process into the USA, into its own airport app experience. US citizens and Canadian visitors arriving into Miami can now use the MIA Airport Official app to submit details to US Customs and Border Protection (CBP) and simply …

Lanseria International Airport improves convenience for airlines and passengers

Lanseria International Airport is investing in SITA’s self-service technology that will add new convenience for passengers while providing improved common-use functionality for airlines. Using SITA’s self-service systems, passengers will now be able to quickly check-in and drop their bags before proceeding directly to the gate without having to visit a traditional check-in counter. In a first for a South African …

Air Seychelles introduces state-of-the-art passenger handling technology at home airport

Air Seychelles, the national airline of the Republic of Seychelles, will be introducing SITA’s state-of-the-art common-use passenger processing systems (CUPPS) at Seychelles International Airport from today. This investment provides greater flexibility for international airlines operating from the airport by allowing them to share common-use terminal equipment for check-in and boarding. The airline – which provides ground-handling services to airlines operating …

SITA solves the multi-merchant challenge for payment acceptance at airports

SITA has launched the first payment solution which addresses the need for airlines to be able to accept payments securely at airports when using a shared IT infrastructure. SITA AirportConnect Common Use Payment Service enables payment transactions by multiple airlines on a single payment terminal. Importantly, this is possible with any, and all, of the departure control systems the airlines …

SITA explores emerging world of mixed reality for air transport industry

A new world of mixed reality is emerging and SITA Lab, the research arm of air transport IT provider SITA, is exploring its potential for airlines and airports. Today it released early results of research carried out with Helsinki Airport using Microsoft HoloLens to analyze and manage airport operations in a mixed reality environment. HoloLens is the world’s first self-contained …

Leo loves Rio – SITA baggage robot arrives at Rio’s busiest airport

Leo, the innovative baggage robot, has arrived at Rio’s Tom Jobim International Airport, where over the next few days it will assist busy passengers check in their bags. Leo’s arrival at Rio’s busiest airport coincides with the International Brazil Air Show (IBAS) which is set to welcome more than 80,000 visitors this week. Leo provides a glimpse into the future …

EGYPTAIR chooses SITA Airfare Insight to manage fare pricing

EGYPTAIR have selected SITA’s Airfare Insight to provide the airline better visibility of its fares across all markets as well as the ability to deliver the most competitive fares to its passengers. EGYPTAIR is among 19 airlines globally that currently use Airfare Insight, leading the market with the most comprehensive fare management technology available today. In an increasingly competitive environment, …

Brisbane Airport leads with smart biometrics from check-in to boarding

Brisbane Airport, in partnership with SITA and Air New Zealand, has launched an Australian first trial of facial recognition technology that is set to transform the future of travel. The new SITA Smart Path technology uses sophisticated biometrics which allows passengers to present their details at a self-service kiosk at check-in then, when ready to board, use an automated boarding …

SITA invests in dynamic mapping start-up LocusLabs

SITA, the air transport IT provider, has completed a strategic investment in dynamic mapping company LocusLabs, helping drive innovation for the benefit of the entire industry while supporting SITA’s own investment in innovation. The investment also supports SITA’s continued focus on developing and delivering common-use geo-location technology which allows passengers to identify services using location. This solution, which merges mapping …

Bhutan Airlines to roll out SITA’s passenger management system

Bhutan Airlines will introduce new-generation passenger management technology from global IT provider SITA, aimed at transforming its operations across its international destinations while revitalizing its passenger experience. As part of the seven-year agreement with Bhutan Airlines, SITA will deliver its suite of passenger services through its Horizon® Passenger Management and Distribution solution which is built on a flexible platform of …

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