Airline passengers in China are heavy users of technology both in their everyday lives and throughout their travel journeys. Nearly one quarter perceive themselves as ‘hyper-connected’ – they value efficiency and use self-service technology more frequently. Airlines are meeting their needs with 80% adopting connected aircraft and 100% investing in mobile-based services and the Internet of Things. In the 2016 …
With the help of global aviation IT provider SITA, Iraqi Airways has opened its new reservation contact center in Amman, allowing the airline to better manage its reservations across 13 countries. The center will be operated by SITA. As the airline continues to rebuild its international business, it requires reliable infrastructure that allows it to manage it reservations globally and …
European airline passengers like to use technology and 80% book their flights online, a higher rate than other parts of the world. In contrast however, when it comes to check-in Europeans do so face-to-face at the airport more often than the global average. These are the findings of the 2016 Passenger IT Trends Survey by travel technology provider SITA. The …
Sky Prime Aviation Services, a leading Saudi private aviation services company, is to deploy SITA’s next-generation passenger services system (PSS) to manage its new VIP flight service being introduced to its premium passengers. Targeted at the region’s premium traveler, the success of the new service relies heavily on providing the very best customer service each step of the journey, from …
Melbourne Airport continues to improve passenger services with a recent trial that has included self-service boarding with global travel technology provider SITA. The airport is focusing on using technology in new ways to improve processes to make the journey smoother for its passengers and the airlines that serve them. Melbourne Airport’s passenger improvements are underpinned by SITA’s common-use platform, which …
With a rapidly growing global network served from regional hubs across the Middle East and North Africa, Air Arabia is to introduce SITA’s next-generation passenger management system to extract even greater efficiency across its operations. Air Arabia carried close to 8-million passengers in 2015, serving 101 destinations spread across the Middle East, North Africa, Asia and Europe from five hubs …
Cameroon Airlines (Camair-Co), one of West Africa’s fastest-growing airlines, has implemented SITA’s next-generation passenger services system (PSS) to manage every aspect of its operation from reservations, pricing, ticketing and departure control to loyalty program and business intelligence. After examining several different passenger service systems, Camair-Co selected SITA’s Horizon® Passenger Management and Distribution as it offers the most comprehensive range of …
SITA, the air transport industry communications provider, today announced that 300 airports in more than 100 countries across the world, are now equipped with SITA AirportHub™. This unique shared infrastructure allows airlines to connect all their applications and IT systems at an airport quickly and easily. It removes the complexity of dealing with local telecom providers and adds flexibility and …
Passengers arriving at Geneva Airport in the past few days have received help with their bag drop from Leo, an innovative baggage robot developed by air transport IT provider SITA, which is being trialed outside the airport’s Terminal 1. Leo is a fully autonomous, self-propelling baggage robot that has the capacity to check in, print bag tags and transport up to two …
SITA, the IT provider to the air transport industry, has worked with Microsoft to deliver a Windows 10 universal app – SITA AirsideApp – a sophisticated mobile application that transforms ground operations at airports. This app, which fully digitizes processes, works on phones and tablets and can also be used with wearable computing devices for efficient hands-free operations. Microsoft and …
