Passenger satisfaction is higher during the airline journey when self-service technologies are used, particularly at bag tag and collection, and passport checkpoints. This is according to the 2017 SITA Passenger IT Trends Survey, a global survey released today by IT provider SITA and co-sponsored by Air Transport World. The survey shows that passengers rate their journey very highly with an …
SITA has launched the first payment solution which addresses the need for airlines to be able to accept payments securely at airports when using a shared IT infrastructure. SITA AirportConnect Common Use Payment Service enables payment transactions by multiple airlines on a single payment terminal. Importantly, this is possible with any, and all, of the departure control systems the airlines …
A new world of mixed reality is emerging and SITA Lab, the research arm of air transport IT provider SITA, is exploring its potential for airlines and airports. Today it released early results of research carried out with Helsinki Airport using Microsoft HoloLens to analyze and manage airport operations in a mixed reality environment. HoloLens is the world’s first self-contained …
SITA Lab, which explores the future of technology in air travel, has unveiled KATE, an intelligent check-in kiosk that will autonomously move to busy or congested areas in the airport as needed, promising to relegate check-in queues to the past. Using various data sources – including flight and passenger flow information – KATE can identify where additional check-in kiosks are …
Bologna Guglielmo Marconi Airport is offering passengers new self-service convenience when checking in their baggage with the introduction of SITA’s Scan&Fly bag drop units. Passengers can now check in their own bags in less than a minute, resulting in fewer queues and a better passenger experience overall. Bologna is the first Italian airport to install SITA’s Scan&Fly units. The new bag drop …
Stuttgart Airport today announced the launch of smooth and fast self-service bag drop. Passengers of the German low-cost airline Eurowings will be the first to enjoy the service, SITA Scan&Fly, which allows them to check in and drop their bags quickly. Now passengers can check in their baggage in less than a minute which will result in fewer queues and …
Passengers using the Singapore Airlines mobile app can now get free digital magazines on their device. Powered by SITA DigitalMedia using Adaptive technology, the new feature is available on the Singapore Airlines app on both iOS and Android devices. Access to the free reading material is available to passengers before, during, and after the flight. With this technology, provided by …
Nice Côte d’Azur Airport has taken another significant step towards streamlining aircraft movements across the airfield with the implementation of SITA’s Airport Management solution, providing a more predictable flow of aircraft departures and minimizing delays. By combining its market leading Pre-Departure Sequencing (PDS) module with SITA’s AirportPulse – an intuitive, intelligence portal powered by an instant-messaging platform – the airport …
Airbus and SITA have launched new Security Operations Center Services customized for the specific needs of the air transport industry. These new incident detection services will provide airlines, airports and other air transport industry stakeholders with information about unusual cyber activity that may impact their businesses. These services have been developed to specifically meet an ever-increasing demand for cybersecurity in …
Leo, the innovative baggage robot, has arrived at Rio’s Tom Jobim International Airport, where over the next few days it will assist busy passengers check in their bags. Leo’s arrival at Rio’s busiest airport coincides with the International Brazil Air Show (IBAS) which is set to welcome more than 80,000 visitors this week. Leo provides a glimpse into the future …
